Did you know that you can perform these transactions via USSD?

• Funds Transfer within V bank
• Funds transfer to other banks.
• Bills payment.
• Airtime purchase.
• Data purchase.
• Cardless Withdrawal code generation
• Balance enquiry
• Pin reset
• ATM card activation
• Block account
• Block card

How do I get started?

Just dial *5037# from the same mobile number you used to sign up on the V bank app

Did you know that you can recharge airtime or data for any mobile network?

• For self-top-up dial *5037*1*amount#
• To buy airtime for a friend dial *5037*2*amount*beneficiary’s phone number#
• For data top up dial *5037*3*phone number#

Then authorize with your 4-digit PIN

You can transfer funds to

• Other accounts within V Bank.
• Accounts in other banks.

Dial *5037*4*amount*account number# to transfer to a V account and *5037*5*amount*account number# to transfer to other banks.

Then authorize with your 4-digit PIN

Did you know that you can pay bills like betting, Cable TV, electricity, and internet services via USSD

• Just dial *5037#
• Select Betting/Cable TV/Other Bills.
• Select the Biller Category, biller type, and package/product.
• Input your account number with the biller
• authorize with your 4-digit PIN.

How do I check my account balance via USSD?

Dial *5037*9*1# and authorize with your PIN.

Did you know that you can reset your PIN?

Just dial *5037*9*3#. You can either create or change your PIN.

To create a PIN.

• Input your account number
• Input your date of birth
• Input your PIN
• Confirm the PIN inputted

To change the PIN.

• Input old USSD PIN
• Input your new PIN
• Confirm the new PIN inputted

Did you know that you can block your account and card via USSD?

Dial *5037*9*5#

This can be done using your mobile number or that of a 3rd party

Did you know that you can generate OTP via USSD by dialing *5037*9*4#

How can I use Cardless Withdrawal?

The cardless withdrawal feature allows you to withdraw cash from any bank ATM without using your debit card. It generates a unique code that you can use or give a 3rd party for cash withdrawal from the ATM.

You can use this feature by following the steps below.

• Dial *5037*9*2#
• Select either ATM or POS
• elect either self or third party
• Input withdrawal amount
• Input the pin you wish to use at the ATM
• Authorize with your PIN

Once completed, your withdrawal details will be displayed on your mobile phone and can also be sent to you via SMS. The code is valid for 24 hours and can only be used once.

At the ATM, follow the steps below to withdraw your cash

• elect Cardless Withdrawal or Paycode from the ATM.
• Input the one-time withdrawal code, withdrawal amount, and your one-time withdrawal PIN in the spaces provided.
• The ATM will dispense cash to you.

Did you know that you can generate a default pin to activate your ATM card?

• Dial *5037*10#
• authorize with your 4-digit PIN.

You can then proceed to an ATM and change your pin by following the steps

• Insert the card and log in using the default pin
• Click on change pin
• Enter the default pin and click proceed/enter
• Enter new pin
• Confirm new pin

Did you know that you can access your beneficiaries on USSD

Beneficiaries saved on the V Bank App can be accessed while performing transfers. All you need to do is type any of the beneficiary’s names to display all beneficiaries that have a similar name.

What are the short strings?

• For self-top-up – *5037*1*amount#
• Top up airtime for a friend – *5037*2*amount*beneficiary’s phone number#
• Data top-up – *5037*3*phone number#
• Transfer to Vbank account – *5037*4*amount* NUBAN account number#
• Transfer to other banks account – *5037*5*amount* NUBAN account number#
• Betting – *5037*6#
• Cable TV – *5037*7#
• Other Bills – *5037*8#
• Balance enquiry – *5037*9*1#
• Cardless withdrawal – *5037*9*2#
• Pin reset – *5037*9*3#
• Atm card activation – *5037*10#
• Block account/card – *5037*9*5#
• OTP generation – *5037*9*4#