Did you know you can perform these transactions through WhatsApp?

1. Open an Account
2. Buy Airtime/ Data (Self)
3. Buy Airtime/ Data (Others)
4. Pay Bills
5. Cardless Withdrawal
6. Send Money (V2V)
7. Send Money (Other banks)
8. Query Transaction
9. Raise Complaints
10. Create a Fixed Deposit account

I have a V Bank account already. How do I get started?

• Save Bolanle’s phone number ‘08091111463’ on your contact list.
• Send ‘Hi’ to Bolanle on WhatsApp
• Select ‘Sign In’ from the options
• Provide the phone number or email address registered with your V account
• Input the OTP sent to you
• Sign Up Complete (You can now begin to transact on WhatsApp)

How do I open a V Bank account on WhatsApp?

• Save Bolanle’s phone number ‘08091111463’ on your contact list.
• Send ‘Hi’ to Bolanle on WhatsApp
• Select ‘Open Account’ from the options
• Provide Referral code if available
• Provide your BVN or Other Bank details
• Provide other required details
• Create your Transaction Pin & start performing transactions!

Did you know you can raise complaints via WhatsApp?

• Send Hi or “Complaints”
• Select ‘Raise Complaint’
• Provide email address
• Provide complaint title
• Provide details of the complaint and submit.

To Query Transactions:

• Send Hi or “Query transaction”
• Provide Transaction date or Transaction reference number
• Enter start the date and End date
• Provide amount
• Select the account
• Enter transaction PIN

To purchase airtime:

• Send Hi or Hello
• Select airtime from the menu
• Select “my number” or “another number” if you’re buying for yourself or a third party.
• Enter amount
• Select the account to debit
• Enter transaction PIN

Did you know you can pay your bills on WhatsApp?

• Send Hi or Bills
• Select pay bills
• Select biller category (Betting, utilities, Cable TV, etc)
• Select biller
• Select the payment option
• Enter the amount
• Provide reference number
• Select the account to debit
• Enter transaction PIN

For Cardless Withdrawal

• Send Hi or just send “Cardless”
• Select the account to debit
• Enter amount
• Enter Transaction PIN

Funds Transfer (V2V)

• Send Hi or “Send money”
• Select V Bank
• Input account number
• Enter amount
• Select category
• Add a personal note
• Select the account to debit
• Enter transaction PIN

Funds Transfer (Other Banks)

• Send Hi or “Send money”
• Select Other banks
• Input account number
• Select beneficiary bank
• Enter amount
• Select category
• Add a personal note
• Select the account to debit
• Enter transaction PIN

To Create a Fixed Deposit Account

• Send Hi or “Fixed deposit”
• Enter amount
• Select tenure in days (e.g., 30 days, 60, 180,)
• Confirm details and Select Yes to proceed
• Select the account to debit
• Enter Transaction PIN