Did you know you can perform these transactions through WhatsApp?
- Open an Account
- Buy Airtime/ Data (Self)
- Buy Airtime/ Data (Others)
- Pay Bills
- Cardless Withdrawal
- Send Money (V2V)
- Send Money (Other banks)
- Query Transaction
- Raise Complaints
- Create a Fixed Deposit account
I have a V Bank account already. How do I get started?
- Save Bolanle’s phone number ‘08091111463’ on your contact list.
- Send ‘Hi’ to Bolanle on WhatsApp
- Select ‘Sign In’ from the options
- Provide the phone number or email address registered with your V account
- Input the OTP sent to you
- Sign Up Complete (You can now begin to transact on WhatsApp)
How do I open a V Bank account on WhatsApp?
- Save Bolanle’s phone number ‘08091111463’ on your contact list.
- Send ‘Hi’ to Bolanle on WhatsApp
- Select ‘Open Account’ from the options
- Provide Referral code if available
- Provide your BVN or Other Bank details
- Provide other required details
- Create your Transaction Pin & start performing transactions!
Did you know you can raise complaints via WhatsApp?
- Send Hi or “Complaints”
- Select ‘Raise Complaint’
- Provide email address
- Provide complaint title
- Provide details of the complaint and submit.
To Query Transactions:
- Send Hi or “Query transaction”
- Provide Transaction date or Transaction reference number
- Enter start the date and End date
- Provide amount
- Select the account
- Enter transaction PIN
To purchase airtime:
- Send Hi or Hello
- Select airtime from the menu
- Select “my number” or “another number” if you’re buying for yourself or a third party.
- Enter amount
- Select the account to debit
- Enter transaction PIN
Did you know you can pay your bills on WhatsApp?
- Send Hi or Bills
- Select pay bills
- Select biller category (Betting, utilities, Cable TV, etc)
- Select biller
- Select the payment option
- Enter the amount
- Provide reference number
- Select the account to debit
- Enter transaction PIN
For Cardless Withdrawal
- Send Hi or just send “Cardless”
- Select the account to debit
- Enter amount
- Enter Transaction PIN
Funds Transfer (V2V)
- Send Hi or “Send money”
- Select V Bank
- Input account number
- Enter amount
- Select category
- Add a personal note
- Select the account to debit
- Enter transaction PIN
Funds Transfer (Other Banks)
- Send Hi or “Send money”
- Select Other banks
- Input account number
- Select beneficiary bank
- Enter amount
- Select category
- Add a personal note
- Select the account to debit
- Enter transaction PIN
To Create a Fixed Deposit Account
- Send Hi or “Fixed deposit”
- Enter amount
- Select tenure in days (e.g., 30 days, 60, 180,)
- Confirm details and Select Yes to proceed
- Select the account to debit
- Enter Transaction PIN